Privacy Policy
This Privacy Policy explains how Uhlsport collects, uses, shares, protects, and retains information when you visit our online store, place an order, contact customer support, use account features, subscribe to email marketing, or interact with our website.
overview
Uhlsport respects your privacy and aims to handle customer information in a clear, careful, and responsible way. This policy describes the types of information we may collect and how that information may be used to operate the Uhlsport store, process orders, provide customer support, improve the website, and communicate with you.
By using the Uhlsport website, placing an order, creating an account, submitting a contact form, or subscribing to email updates, you acknowledge the practices described in this Privacy Policy.
Please do not send passwords, full payment card numbers, or unnecessary sensitive information through email or contact forms.
privacy at a glance
- We collect information needed to operate the Uhlsport store and support customer orders.
- We use PayPal, Stripe, and credit card payment processing for payment-related transactions.
- We use cookies and analytics tracking to support website functionality and understand store performance.
- We may send email marketing because email marketing is enabled for Uhlsport.
- You may contact us about privacy questions at [email protected].
information we collect
Uhlsport may collect information directly from you, automatically through website technology, and from service providers that help us operate the store.
| Information type | Examples | Why it may be collected |
|---|---|---|
| Contact information | Name, email address, billing address, shipping address, and customer support details | To process orders, deliver purchases, respond to messages, and provide customer service |
| Order information | Products ordered, sizes, colors, quantities, order number, order status, shipping details, return or exchange requests | To fulfill purchases, manage order support, handle returns, and keep order records |
| Payment information | Payment method, transaction status, billing details, and payment confirmation details handled through PayPal, Stripe, or credit card processing | To process payments, prevent fraud, confirm transactions, and complete purchases |
| Account information | Login details, saved customer information, address book details, order history, and account preferences if account features are used | To support account access, saved preferences, order review, and customer service |
| Website and device information | IP address, browser type, device type, pages viewed, referring pages, session activity, cookie identifiers, and general usage data | To operate the site, protect the store, improve performance, and understand how visitors use the website |
| Marketing information | Email subscription status, email preferences, engagement with marketing messages, and promotional communication activity | To send email marketing, manage preferences, and measure campaign performance |
how we use information
Uhlsport uses collected information for store operations, order fulfillment, customer service, website improvement, security, and communications.
order processing
We use customer, order, shipping, and payment-related information to confirm purchases, prepare orders, arrange delivery, provide tracking support, process returns, and manage exchanges.
customer service
We use the information you provide in messages, forms, and emails to answer questions about orders, shipping, returns, exchanges, products, accounts, and payment issues.
site improvement
We use website activity, cookie data, and analytics information to understand store performance, troubleshoot issues, improve navigation, and make the shopping experience easier.
fraud prevention
We may use information to help detect, prevent, and respond to unauthorized activity, payment misuse, account issues, suspicious orders, technical problems, or policy violations.
email updates
We use email marketing information to send promotional messages, product updates, sale notices, and store news to customers who subscribe or otherwise agree to receive marketing emails.
business records
We may retain order, payment, return, communication, and support records as needed for store operations, accounting, dispute handling, compliance, and customer service history.
payment information
Uhlsport uses PayPal, Stripe, and credit card payment processing to help complete transactions. Payment information may be collected or processed by these payment services so your order can be authorized, reviewed, and completed.
Payment-related information may include billing details, transaction confirmation, payment status, fraud review signals, and other details needed to process or verify a purchase.
Do not send full credit card numbers or payment passwords by email. If support is needed, include your order number and a brief description of the issue instead.
service providers
Uhlsport may share information with service providers that help operate the online store and support customer transactions. These providers may assist with payment processing, order management, shipping support, website hosting, security, analytics, email delivery, customer service, and related store functions.
Service providers are given information only as needed to perform their services or support the Uhlsport store.
cookies and analytics
Uhlsport uses cookies and analytics tracking. Cookies are small data files that may be stored on your device when you visit the website. Analytics tracking helps us understand how visitors use the store and how the website performs.
Cookies and analytics may be used to remember preferences, keep cart functions working, support checkout, understand traffic patterns, measure page performance, improve product navigation, and help protect the site.
You can usually adjust cookie settings through your browser. Blocking some cookies may affect website features, shopping cart behavior, checkout functionality, or account access.
email marketing
Because email marketing is enabled for Uhlsport, we may send marketing emails if you subscribe, opt in, make a purchase where marketing consent is provided, or otherwise agree to receive promotional messages.
Marketing emails may include product updates, store news, promotions, discounts, sale information, and other Uhlsport messages. You can unsubscribe or change your preferences using the instructions provided in the email when available.
data security and retention
Uhlsport uses reasonable administrative, technical, and organizational measures designed to help protect customer information. However, no website, email system, payment process, or internet transmission can be guaranteed to be completely secure.
data security
- We work to limit access to information to those who need it for store operations.
- We use service providers that support order, payment, website, and customer service functions.
- We encourage customers not to send passwords or full payment card details through email.
- We may use information to help detect misuse, unauthorized access, fraud, or suspicious activity.
data retention
Uhlsport keeps information for as long as needed to provide the store, process orders, manage returns and exchanges, respond to customer service requests, maintain records, resolve disputes, prevent fraud, and meet operational needs.
When information is no longer needed for these purposes, we may delete, anonymize, or securely retain it as appropriate.
customer privacy rights
Depending on where you live, you may have rights regarding your personal information. These rights may include the ability to request access, correction, deletion, restriction, portability, or withdrawal of consent where applicable.
- You may ask what personal information Uhlsport has about you.
- You may ask us to correct inaccurate or incomplete information.
- You may ask us to delete certain information where applicable.
- You may ask us to stop sending marketing emails by using unsubscribe tools where available.
- You may ask questions about cookies, analytics, account information, order records, or customer support data.
- You may contact us if you believe your information has been used incorrectly.
To make a privacy request, contact Uhlsport at [email protected]. We may need to verify your identity before completing certain requests.
children’s privacy
The Uhlsport online store is intended for general ecommerce shopping and is not directed to children. We do not knowingly request personal information from children.
If you believe a child has provided personal information to Uhlsport, please contact us so we can review the request and take appropriate action.
international users
Uhlsport may be accessed by customers in different countries. If you use the store from outside the country where our service providers or systems operate, your information may be processed or stored in a different location than where you live.
By using the Uhlsport store, placing an order, or contacting support, you understand that your information may be handled as described in this Privacy Policy.
third-party links
The Uhlsport website may contain links to third-party websites or services. If you click a third-party link, that outside website or service may collect information according to its own privacy practices.
This Privacy Policy applies to the Uhlsport store and does not control the privacy practices of third-party websites or services.
policy updates
Uhlsport may update this Privacy Policy from time to time. When we make changes, we may update the “Last updated” date near the top of this page.
Your continued use of the Uhlsport website after changes are posted means the updated Privacy Policy applies to your use of the store.
what to include when contacting us
If you contact Uhlsport about privacy, customer support, orders, shipping, returns, exchanges, payment questions, or account information, please include enough detail for us to review your request.
- Your full name
- Your email address
- Your order number, if your request is order-related
- The email address used at checkout, if different
- A clear description of your privacy or customer service request
- Any relevant product, shipping, return, exchange, or account details
contact Uhlsport
For privacy questions, customer information requests, email marketing preferences, cookies and analytics questions, order support, or account-related concerns, contact Uhlsport customer support.
[email protected]
