Return Policy
Uhlsport offers 30 Days Free Returns on eligible items. This policy explains the return window, item condition requirements, how to start a return, refund timing, exchanges, and what to do if your order arrives damaged or incorrect.
30 days free returns
We want your Uhlsport order to feel right. Eligible items may be returned within 30 days under our 30 Days Free Returns service.
To start a return, you must contact our customer service team first. We will provide the correct return instructions and return details for your request.
Please do not send any item back before contacting customer service. Returns sent without contacting customer service first may not be accepted.
return summary
- Return window: 30 days
- Return service: 30 Days Free Returns
- Return shipping cost: free for eligible approved returns
- Refund processing time: 3–15 days after the returned item is received and inspected
- Return instructions: contact customer service before sending anything back
Please contact our customer service team at [email protected] to receive the correct return instructions and return details.
how to start a return
Follow these steps before returning an Uhlsport item. This helps us confirm eligibility and provide the correct return details.
contact customer service
Email [email protected] with your order number, the email used at checkout, the item you want to return, and the reason for return.
wait for instructions
Our customer service team will review your request and provide the correct return instructions and return details.
send the item back
Package the item securely and follow the instructions provided by customer service. Do not use any unapproved return address.
| Return detail | Policy | Notes |
|---|---|---|
| Return window | 30 days | Eligible items must be returned within the 30-day return window. |
| Return shipping cost | Free for eligible approved returns | Contact customer service first so we can provide the correct return instructions and return details. |
| Refund processing | 3–15 days | Refunds are processed after the returned item is received and inspected. |
| Return address | Provided by customer service | Do not send a return to any address unless it has been provided through customer service for your return request. |
| Unapproved returns | May not be accepted | Returns sent without contacting customer service first may not be accepted. |
return eligibility
To be eligible for return, an item should be in a returnable condition and match the order information provided to customer service.
- The item should be unused, unworn, unwashed, and undamaged.
- The item should include original tags, labels, packaging, and accessories when applicable.
- The return request should be started within 30 days.
- The return should follow the instructions provided by customer service.
- The item should not fall under the non-returnable item categories listed below.
item condition
Returned items are inspected after they are received. Items that show wear, washing, use, odors, stains, damage, missing parts, missing packaging, or signs of improper handling may not qualify for a refund.
If the item was received damaged, defective, or incorrect, please contact us before starting a standard return so we can review the issue properly.
non-returnable items
Some items may not be eligible for return. If you are unsure about an item, contact customer service before sending it back.
items that may not qualify
- Items returned after the 30-day return window
- Items that have been worn, washed, used, damaged, altered, or stained
- Items missing original tags, labels, packaging, accessories, or parts
- Personalized, customized, or made-to-order items, if applicable
- Gift cards, store credit, or digital products, if applicable
- Items marked final sale, if clearly stated on the product page or at checkout
final sale rules
If an item is clearly marked as final sale, it may not be eligible for return or exchange unless the item arrives damaged, defective, or different from what was ordered.
If you believe a final sale item was received damaged, defective, or incorrect, contact customer service with your order number and photos so we can review the issue.
refund process
After your returned item is received and inspected, we will review whether it meets the return requirements. If approved, the refund will be processed within 3–15 days after the returned item is received and inspected.
The time it takes for the refund to appear in your account may depend on your payment provider or financial institution.
Shipping under approved 30 Days Free Returns is free for eligible returns started through customer service.
exchanges
If you need a different size, color, or product, contact customer service first. We will review the item, availability, and the best next step for your exchange request.
Exchange requests should be started within the 30-day return window and the item must meet the same condition requirements as a standard return.
damaged or wrong items
If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible. Please include your order number, a short description of the issue, and clear photos of the item and packaging.
We will review the details and provide the next return, replacement, exchange, or support instructions based on the situation.
what to include in your message
- Your full name
- Your order number
- The email address used at checkout
- The item name, size, color, or style
- The reason for the return or exchange
- Photos, if the item is damaged, defective, incorrect, or incomplete
need return help?
Please contact our customer service team at [email protected] to receive the correct return instructions and return details.
Do not send any Uhlsport return before contacting customer service. Returns sent without contacting customer service first may not be accepted.
